Refund & Return Policy
Effective Date: 05/04/2025
At WIKKOU, each item is made-to-order with care and precision. Due to the custom nature of our products, we have a limited return policy.
1. No Returns or Exchanges
All sales are final. We do not accept returns or exchanges unless your item is damaged or you received the wrong product.
2. Damaged or Incorrect Items
If you receive a damaged item or the wrong design, please contact us within 30 days of delivery with:
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A clear photo of the item and packaging
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Your order number
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A brief description of the issue
We’ll review the case and either offer a replacement or refund at our discretion.
📧 Email: contact@wikkou.com
3. Order Changes or Cancellations
Because we use automated fulfillment, orders can only be changed or canceled within 3 hour of purchase. After this window, the order is sent to production and cannot be altered.
4. Lost or Delayed Packages
If your order hasn’t arrived after the estimated delivery time:
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First, check your tracking number and local post office.
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If it is confirmed lost, we’ll offer a replacement free of charge.
Note: We are not responsible for delays due to customs or carrier issues.
5. Wrong Shipping Address
We are not responsible for packages delivered to incorrect addresses provided by the customer. Please double-check your address at checkout.
6. Contact Us
Questions about your order? Reach out:
📧 Email: contact@wikkou.com
📞 Phone: +1 (307) 204-5153